Sellers

Community Policy

At Agritz Fresh, community is at the center of all we do. Agritz Fresh vendors utilize community spaces to gain inspiration, share information, discuss ideas, and develop partnerships that support their company growth.

The Agritz Fresh Community is comprised of three components: Forums, Teams, and a Seller Handbook. This policy is included into our Terms of Service. By accessing or utilizing any of Agritz Fresh’s communal places, you agree to this policy and our Terms of Service.

 Using the Agritz Fresh Community

Agritz Fresh community spaces are open locations for merchants to communicate. Sellers who wish to utilize any of the communal spaces must be over the age of 18. To ensure the Agritz Fresh community remains a safe, inclusive, and courteous environment, you agree to adhere to the following policies in all community spaces:

• Respect the privacy of other members and safeguard your own. Share no private or personally identifying information in the site’s public parts. This may include, but is not limited to, transactional information, personal contact information, and the verbatim content of private correspondence.
• Do not use community forums to discuss encounters with representatives of Agritz Fresh or to provide full transcripts of such discussions (i.e., emails, DMs or messages, live chats etc.). Bear in mind that the majority of communications between you and Agritz Fresh are considered private correspondence, and we respectfully request that you maintain this confidentiality. For further information, please refer to our Privacy Statement.
• Be truthful and forthright about who you are. Avoid creating a false identity.
• Respect your fellow vendors and, when in doubt, lead with compassion, assuming the best intentions and acting accordingly. Avoid openly disparaging a specific seller, Agritz Fresh representative, business, listing, or category of goods in communal places.
• Avoid interfering with another seller’s business by utilizing community tools or places.
• Avoid spamming. This includes unsolicited or duplicate postings or links to your store, fundraisers, polls, social network accounts, or other commercial items.
• Use community places to debate price and charge avoidance with other merchants, not to coordinate pricing.
• Use community spaces to communicate with other merchants, not to harass them. Similarly, refrain from posting anything in community places that promotes, supports, or glorifies bigotry, disinformation, or otherwise violates Agritz Fresh’s standards, particularly our Anti-Discrimination Policy.
• Avoid publishing or posting threats of violence against others, as well as encouraging or promoting others to participate in violent or criminal behavior.
• Engage in no unlawful behavior or action that infringes on another’s intellectual property, or encourage others to do so.
• Use community areas responsibly. Do not use them to encourage people to violate Agritz Fresh’s regulations.

Continue reading below to learn about certain extra restrictions that apply to you when you use particular community places.

Direct Messages

Members may communicate directly with one another using the Community’s built-in messaging system. These messages exist independently of Agritz Fresh Messages and may be viewed and read while in communal places.

By sending direct messages to other members of the Agritz Fresh Community, you agree to all of the policies listed above. Additionally, you are not permitted to transmit messages that are considered:

• Abusive, threatening, defamatory, harassing, or in violation of our anti-discrimination policy in any other way.
• Explicit or obscene.
• Advertisements or promotions that are not requested.

Teams

Agritz Fresh Teams is a community tool that connects you to Agritz Fresh vendors that can assist you in growing your business. Agritz Fresh Teams are self-organized by members and are not associated with, sponsored by, or operated by Agritz Fresh.

By utilizing the Teams feature of Agritz Fresh, you accept and agree to the following:

• Except as provided herein, Agritz Fresh is not responsible for or engaged in the membership policies, dues, finances, or any other acts of a team.
• Teams that violate Agritz Fresh’s policies, including our Anti-Discrimination Policy, may be removed, and Agritz Fresh maintains the right to do so for any reason.
• Agritz Fresh will not arbitrate conflicts between teams and other parties, nor will it mediate disagreements amongst teams.
• Agritz Fresh is not responsible for the content of third-party forums or other independent team websites.
• Any use of the term “Agritz Fresh,” Agritz Fresh’s visual marks such as the stylized Agritz Fresh name logo, other Agritz Fresh Trademarks (all trademarks owned by Agritz Fresh, Inc. and its affiliates), or marks confusingly similar to the Agritz Fresh Trademarks must adhere to Agritz Fresh’s Trademark Policy and our Team branding guidelines. For further information, please see the section below.
• A team’s name, banner, or logo may not contain adult, profane, or hostile words or pictures.
• A team may not be employed just to divert traffic to another website. Agritz Fresh retains the right, for any reason, to delete links from any profile or team page. It is not permitted for representatives or affiliates of external services, websites, or other items to make unsolicited marketing or advertisement.
• Team forums and on-site publications (such as blogs and knowledge base articles) are governed by this Community Policy and may not be used to show or debate disagreements with other members or Agritz Fresh.
• A team may have a charter outlining the team’s membership standards and expectations. The team’s leadership is accountable for enforcing the charter. The charter for a team must adhere to all Agritz Fresh policies, including our Terms of Service and Intellectual Property Policy.
• If a team wishes to utilize a specific item listing tag (affectionately referred to as a “team tag”), the tag must contain the term “team.” Agritz Fresh is not responsible for resolving disputes over the use of team tags on item listings.
• Agritz Fresh maintains the right, in its sole discretion, to delete content and individuals from Teams, including but not limited to members, Team Captains, and inactive or inappropriate content.
• Agritz Fresh reserves the right to restrict, change, or eliminate members’ access to particular Teams tools and rights without prior notice if a Team’s behavior is considered to violate the Community Policy or if such action is essential to improve the product experience and keep our community safe.
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Branding Guidelines for Teams

When identifying as an Agritz Fresh Seller Team, teams must follow these branding rules.

You may use the term Agritz Fresh in the team’s name. (See, for example, Agritz Fresh Greek Team and Brighton Agritz Fresh Greek Team). However, you are not permitted to use the word ‘Agritz Fresh’ or the Agritz Fresh logo alone in the name of your Team or in any promotional materials referencing your Team in any way.

Consider the following while designing an Agritz Fresh Team logo:

• At no point may you use the Agritz Fresh logo to advertise your Team without include your Team’s name.
• You may develop a stand-alone Agritz Fresh Team logo as long as the logo picture clearly displays your Team’s name.
• If you choose to use the term “Agritz Fresh” in your Team logo, you must ensure that it is not the most visible or biggest word on the logo picture.
• If you promote your Team or any Team-related events, you must prominently display the phrase “Organized by a Team of Agritz Fresh vendors.” Additionally, you are responsible for stating unequivocally that you are not an agent or employee of Agritz Fresh.
• You are completely responsible for any expenditures associated with your Team’s usage of advertising materials, venues, and other products.

Agritz Fresh does not pre-approve Team branding and reserves the right to take action against any usage that creates misunderstanding, poses a risk of injury to the Agritz Fresh brand, or is a blatant violation of our Trademark Policy. In particular, Agritz Fresh may review Teams’ use of the Agritz Fresh name and Agritz Fresh Trademarks at any time, and Agritz Fresh may require changes in your use of the Agritz Fresh Trademarks to comply with Agritz Fresh policies, including our Trademark Policy, Agritz Fresh’s marketing needs, or to ensure Agritz Fresh’s Trademarks are not used in a manner that implies your Team is affiliated with or a part of Agritz Fresh, Inc. Additionally, you may not use the Agritz Fresh Trademarks or similar marks in a manner that disparages or harms Agritz Fresh’s brand or reputation, or in connection with non-Agritz Fresh services. Agritz Fresh maintains the right, in its sole discretion, including if you breach this policy or any of Agritz Fresh’s Terms of Use, to withdraw your license to use the Agritz Fresh Trademarks.

Third-Party Services

Agritz Fresh has partnered with third-party service providers to provide regulated payment services and to handle a variety of payment processing functions, including card processing, disbursements, currency conversion, identity verification, fraud analysis, and regulatory compliance.

Agritz Fresh collaborates with PayPal and other approved payment providers to process credit card and other payment transactions, as well as the transfer of monies to merchants. Your payment provider and processing time will vary depending on the country in which you are situated.

Agritz Fresh may share your personal or transactional information with third-party payment processors for payment processing purposes.

If Agritz Fresh becomes aware that your shop’s content or conduct violates the terms of service of a third party, we may, in our sole discretion, take action against your account to ensure compliance with their standards. These measures may include canceling a transaction, deactivating listings in your store, suspending or terminating your selling rights, or eliminating particular payment methods from your shop.

Seller Rights and Responsibilities

Payment Accounts. Sellers can use a payment account to keep track of payment amounts, refunds, and fees associated with transactions and seller services. Sellers are responsible for providing accurate personal information at registration and for keeping and updating such information as required. Sellers will not pose as another individual or use a name for which they are not legally permitted. Sellers permit us and our authorized representatives to verify their information (upon registration and on occasion while using the Services) by acquiring public records and credit reports on the sellers. Agritz Fresh validates seller information in order to protect the marketplace’s integrity and mitigate the danger of fraud, money laundering, terrorist funding, and trade sanctions violations.

Disputes. Sellers agree to address problems directly with buyers or via the use of Agritz Fresh’s dispute management and refund options, in line with our Seller Policy and Terms of Use. If a disagreement is raised to Agritz Fresh’s Support Team, Agritz Fresh reserves the right to reimburse a buyer and collect monies from the seller if a transaction is determined to violate Agritz Fresh’s policies.

If a buyer files a chargeback, Agritz Fresh will contact the credit card networks on the seller’s behalf; the seller undertakes to furnish us with any required information within five calendar days of the request. Agritz Fresh maintains the right to pursue the seller for cash related with buyer chargebacks.

Communications. We will inform sellers of each transaction, or of other information pertaining to Agritz Fresh Payments, using our standard communication procedures, including by email or through Agritz Fresh’s Messages tool.

Refunds. Refunds or adjustments made by Agritz Fresh to purchasers for payments made through Agritz Fresh Payments may be initiated by the seller utilizing the refund capability in the seller’s payment account for a period of 180 days following the transaction. After 180 days from the original purchase date, the Agritz Fresh Payments Platform does not provide refunds. Agritz Fresh shall deduct any such monies paid to offset refunds from the seller’s payment account balance. If there are insufficient funds to meet the refund amount, the remaining balance will be charged to the seller’s credit card on file or credited to the seller’s payment account. Agritz Fresh will give refunds in the original mode of payment, or in the absence of such payment, an Agritz Fresh credit will be granted.

Agritz Fresh reserves the right to refund buyers and recoup such refunds from sellers in the following circumstances: the seller has been refused service by Agritz Fresh in accordance with Agritz Fresh’s Terms of Use; and/or the seller is in Reserve; and/or the seller has unfulfilled or overdue orders.

International Trade Laws. You agree that your use of Agritz Fresh payments and platform will not include any nations, businesses, persons, or things forbidden by US Department of Treasury’s Office of Foreign Assets Control (“OFAC”) or other government agencies’ restrictions, embargoes, rules, or decrees.

Information on Cardholder Charges. Please keep in mind that your bank or card issuer may charge you extra costs (including foreign transaction fees) for transactions made on Agritz Fresh. These fees are not imposed by Agritz Fresh and are at the bank’s discretion. Please contact your bank for further information.

Deposits

Payment Account.

All monies received as a consequence of a successful transaction will be displayed in the seller’s payment account as a balance. Transactions are deemed complete when Agritz Fresh or our fraud analysis service provider approves the payment. Any refunds, adjustments, or other sums given to purchasers in connection with transactions, or for monies received since the previous payment day, are credited to the seller’s payment account balance as well.

The funds shown in a seller’s payment account balance are available for deposit (the “Available Funds”) into the seller’s bank account, subject to any applicable reserve(s) and associated reserve limit, hold, or deposit delay, as described in Reserves below, and as otherwise determined by the seller’s bank.

Reserves

To protect the security and integrity of our marketplace, the users of the Agritz Fresh services, and Agritz Fresh may take account-level or transaction-level actions based on risk-based criteria, like the criteria listed below. Some of our decisions about reserves, holds and delays may be based on criteria that demonstrate a seller’s ability to fulfill orders in a manner consistent with Agritz Fresh’s policies. These criteria are essential to our management of risk and the protection of Agritz Fresh and our users. Agritz Fresh reserves the right to use a combination of reserves, deposit delays, and holds on your account.

Escheatment.

If Agritz Fresh is unable to settle payments into a seller’s bank account or the seller is denied service under Agritz Fresh’s Terms of Use, the monies will stay with Agritz Fresh and the seller’s payment account balance will remain accessible. It is entirely the seller’s obligation to keep their bank account details up to date in order to receive money, if applicable. If a seller does not update the information required to claim the funds within a specified time period, or if Agritz Fresh is unable to release funds to the seller for compliance reasons, Agritz Fresh will escheat the funds to the appropriate government authority in accordance with applicable escheatment laws.

Recoupment

We reserve the right, in our sole discretion, to seek reimbursement from a seller in the following circumstances: (a) we provide a refund to a buyer because the seller failed to deliver the goods promptly or we otherwise determine, in accordance with Seller Rights and Responsibilities, that a refund is warranted in a particular circumstance, (b) we discover erroneous or duplicate transactions involving a seller, (c) we receive a chargeback from a buyer’s credit card issuer or reversal of payment for the amount of a buyer’s purchase from a seller, or (d) a seller does not act in accordance with Agritz Fresh’s policies.

We may recoup any amounts owed by a seller to Agritz Fresh by deducting them from future payments owed to the seller, reversing any credits to the seller’s payment account balance, charging the seller’s card on file, charging the seller’s payment account, or seeking reimbursement from the seller through any other lawful means, including through the use of third-party collections services. You permit us to seek repayment through any or all of the aforementioned channels. Agritz Fresh has the right to immediately terminate your selling rights pending payment of your outstanding debt.

Payment Processing Fees

Agritz Fresh charges a processing fee for each transaction handled through the Agritz Fresh website. The cost will be calculated on the total price of the order, including shipping and tax (if applicable). At any moment, we retain the right to alter the Payment Processing Fee. If a buyer receives a partial or complete refund, the Payment Processing Fee and any other relevant costs will be recalculated using the altered selling price. The difference between the initial Payment Processing Fee and the amended Payment Processing Fee will be charged to the seller’s refund. Additional costs that apply will be returned to the seller’s payment account. Deposit costs will be repaid if a seller’s payment account is credited with the deposit.

Value-Added Tax (VAT).

Depending on your business’s status and region, Agritz Fresh may be compelled to charge and return VAT on monthly seller fees.

Reporting Obligations

US

Internal Revenue Service requirements compel us to file a Form 1099-K to disclose unadjusted yearly gross sales data for sellers situated in the United States or who are compensated in USD in certain circumstances.

To comply with these laws, vendors who reach 150 (one hundred and fifty) transactions in a calendar year, regardless of sales volume, will be obliged to supply Agritz Fresh with taxpayer identity information.

Non-US

In select places outside the United States, Agritz Fresh is also obligated to provide tax information to local tax authorities. These reporting requirements apply when sellers make sales to customers in those countries via Agritz Fresh and the sales (in aggregate) reach the appropriate VAT or local tax threshold (which may be based on transaction volume or sales value) in a calendar year.

Agritz Fresh asks that you add your taxpayer name and VAT ID to your Agritz Fresh shop when you approach the VAT sales threshold or local reportable threshold in the appropriate nation or countries. Until you supply this information, your Agritz Fresh selling rights may be suspended.

Termination

Sellers may cancel this arrangement at any time. Additionally, Agritz Fresh reserves the right to discontinue or stop a seller’s usage of the Agritz Fresh platform at any time.

Any undisputed Available Funds will be placed into a seller’s bank account upon termination. Agritz Fresh reserves the right, upon termination of access to offset against any payments due to the seller an amount determined by us to be sufficient to cover any anticipated chargebacks, refunds, adjustments, or other amounts payable to buyers in connection with purchases made from the seller’s payment account for a prospective 180-day period. At the conclusion of the 180-day period following termination, we will either disburse to the seller any funds not used to offset chargebacks, refunds, adjustments, or other amounts paid to buyers, as applicable, or seek reimbursement from the seller via any of the means authorized in this Policy for any additional funds required to offset chargebacks, refunds, adjustments, or other amounts paid to buyers.